Choose with confidence
Winners of the Houzz award for the Highest Rated Client Satisfaction 3 years in a row.
We understand that making a big-ticket purchase like new wood flooring, carpets and even choosing the right rug for your home takes time and much consideration. Here’s how we can help make the process easier whatever stage you’ve reached in your deliberations.
Visiting our showroom
Over 25 years’ experience has taught us there’s no substitute for seeing, handling and inspecting products first-hand. That’s why we’d encourage you, if possible, to come into our showroom in Camberley, Surrey to help make your decision – as the majority of our customers do.
As well as viewing your shortlisted carpets, wood flooring, stair runner or whatever else you’re considering from our extensive range, you can talk to our expert team. Drawing on knowledge and know-how gained over decades, they can talk you through your options and recommend products that will suit your individual needs, schedule and, of course, budget.
With so many options to choose from it can feel a little overwhelming to start with. If you are finding it difficult to narrow your choices you may find it helpful to view some of our completed installations on our social media channels.
However, we appreciate you may be at the very early stages of your project and still have an entirely open mind.
Inspirational Pinterest boards
Sometimes, so much choice can be a little overwhelming. To help narrow your selection we have added completed projects to our ever-growing Pinterest boards. You can find inspiration, ideas and colour schemes to help you visualise how a scheme can work in your own home. All the images posted are of our own work* so we can advise you if you find something you like, but maybe want a different colour.
We can also lend you samples overnight so you can see them under natural and artificial light – and for more in-depth advice and guidance, you can take advantage of our free design service and expert advice.
*We are indebted to our loyal customers who support us by giving permission to use images of their own homes – thank you!
Book a free survey
If you’ve made your choice and you’re ready to proceed, your next step is to book a visit from our experienced surveyor for a free home survey. We’ll come out to take detailed measurements and assess whether your existing subfloor requires any remedial work before your new flooring is laid. You can arrange the survey for a time that suits you, including an evening or at the weekend if that’s more convenient. The survey is completely free of charge and without obligation. To book your survey, please email us, give us a call or complete our contact form.
Quotations and ordering
Once your survey has been carried out and you’ve reached a final decision on your floor coverings, we’ll prepare an accurate quotation, which we’ll send to you by email. If everything’s to your satisfaction, we’ll then raise an order and email you a copy. At this point, we’ll ask for a deposit of 50% to allow us to order materials and schedule installation dates. The balance for materials is due before installation starts: you make the final payment directly to the installation team on completion of the work.
5 Year Guarantee and installation
We offer a comprehensive installation service for all our carpets, wood flooring, stair runners, and luxury vinyl tiles, all work is undertaken by our own in-house team of expert fitters and guaranteed for five years. Our highly skilled professional fitting teams have long years of experience. They can move your furniture, lift existing floor coverings, fit new skirting boards, and trim doors if required. Your new carpets will be vacuumed, and new hard floors cleaned thoroughly: we also remove all waste and dispose of it safely and sustainably in our own facility. All elements of the installation work are covered by our own five-year guarantee; this is in addition to any warranties or guarantees provided by the flooring manufacturer.
Buy with confidence
We’re proud of our great reputation for service, customer support and reliability – things that, let’s be honest, aren’t universal in our industry. We’re delighted that over 270 customers have been kind enough to rate our fitting service on Checkatrade, giving us an average score of 10/10! We have also earned the Houzz award for Highest Rated Client Satisfaction 3 years in a row and our Google Reviews star rating is a super 4.9 out of 5.
We genuinely appreciate our customers and wish to offer the best service and value we can, which is why we supply free luxury carpet underlay with every single carpet order, we offer free delivery covering London, Surrey and all home Counties and offer a free home survey to discuss in detail your flooring requirements with our experienced, knowledgeable team of flooring fitters.
Our website is an ecommerce site so there is the ability to purchase online, however we understand this can be a dauting prospect without seeing and feeling the flooring first. Please do come and visit us at our Surrey Showroom or call to discuss anything you wish to buy or have seen online on our Higherground website.
If there’s anything we can help with, from product queries and recommendations to design ideas and solutions to practical installation issues, please do contact us.