Coronavirus Precautions and Measures

Current Status

In line with Government guidelines we will be open for click & collect during the current lockdown which is due to expire on 2nd December. We can order any sample from our website which can be sent directly to you. We can offer virtual appointments from the comfort of your own home. Orders can be placed online as normal, however some delivery times are longer than usual.

COVID-19: Protecting our customers and colleagues.

When our showroom is allowed to reopen we will have enhanced safety precautions in place. We can arrange a home survey and you can book an appointment with one of our flooring experts at a time that is convenient for you. Please be aware that if you plan on visiting the showroom when we reopen face coverings have been made compulsory in all shops in England from 24th July. We can provide a Home Visit and bring a selection of samples to you.

Rest assured, we will continue to put the safety of our teams and customer first, and feel confident we have the right processes in place to ensure this.

When we reopen we request that everyone visiting the store maintains social distancing guidelines and respects the space of others. Whilst we encourage customers to shop alone or in pairs, we understand that you may need to bring children with you. If you do, we ask that you keep them close at hand. Our store is large and there should always be sufficient space to allow browsing for all shoppers. If, in the unusual situation that there are already a lot of people in the showroom, we may have to ask you to return at a later date.

Due to unprecedented demand and the effects of the pandemic which is affecting the speed of manufacture across both the UK, Europe & Asia, delivery dates provided will be offered in good faith with the information provided at the time of ordering by our suppliers.  This will be dependent on the flooring selected and stock levels at our suppliers.  We are working closely with the manufacturers to ensure delays are avoided where possible.  If you have any questions should a delay arise, we will endeavour to provide updated information as soon as we can.  

What services are available?

Order Direct

  • If you know what you are looking for or have an existing quote and would like to place an order, you can email confirmation or call 01276 63809
  • Our team is operating from 9am-5.30pm Monday to Saturdays

Home Visits

  • We offer a Home Visit service across Surrey, Hampshire, Berkshire, London and all home counties.
  • We can bring a selection of our range to your door, so you can browse in the comfort of your own home. We will survey, plan and provide a free comprehensive quotation.
  • When attending your home we will wear face coverings to ensure our customers are safe.
  • If you would like an appointment: Book a Home Visit.

Fitting service

  • Our fitting service is operating as normal with extra precautions in place.
  • Our fitters have been provided with adequate PPE equipment and will be sanitising between every visit.
  • They will ensure that social distancing is maintained at all times while in your home.
  • We request that once you have allowed access to our fitting teams you retreat to an area of your home to maintain social distancing.
  • We encourage payment to be made by bank transfer rather than cash.

FaceTime

  • Please contact us if you would like any of these services performed over video call.

How our services have changed?

In-store:

  • In line with Government guidelines we will all be wearing facemasks to ensure that everyone in our showroom is safe.
  • Our showroom is large, however we will monitor how many people are in store at any one time to ensure there is plenty of space to maintain social distancing.
  • We’re disinfecting our tills, phones, payment portals and all surfaces with fluid alcohol or a bleach solution after each use.
  • We will continue to use the 2m rule in our showroom.
  • We won’t be offering our customers refreshments for now.

In your home:

  • We will wear face coverings if required during home visits.
  • Between home visits we will fully sanitise hands.
  • We will respect 2m distance at all times.
  • To minimise contact we prefer to email your quotes, invoices and receipts.

What’s not changed?

  • Our extensive range. We continue to offer a wide range of products at competitive prices. You can view browse our beautiful range online.
  • Our passion! Our team will share with you their encyclopaedic knowledge of flooring to ensure you are provided with the best solution for your home.
  • Our service! We will always provide you with an exceptional level of service.

What we’re asking you to do:

  • If you’re feeling poorly, and have an installation booked please advise us so this can be rescheduled. 
  • Avoid groups: please shop alone or only with one other if possible.
  • At all times, maintain the 2m distance rule in-store.
  • Please refrain from eating or drinking in-store.
  • Our team is working very hard, in trying circumstances, thank you for understanding.

Sample Service

You can order samples to help you decide which is right for you.

Call us or book an appointment

If you've got any questions or want to discuss our products, we'd love to hear from you.

Visit our showroom

Our showroom in Camberley has been transformed since we first opened 21 years ago.

Inspiration

Helping you choose the ideal flooring for your home.

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