Choose With Confidence

How to select, order and purchase your new flooring from us

We understand that making a big-ticket purchase like new flooring entirely online can be a bit daunting. Here’s how we can help make the process easier and give you the peace of mind you need, whatever stage you’ve reached in your deliberations.

Visiting our showroom

Over 20 years’ experience has taught us there’s no substitute for seeing, handling and inspecting products at first hand. That’s why we’d encourage you, if possible, to come into our showroom in Camberley before you make a final decision - as the majority of our customers do.

As well as viewing your shortlisted carpets, wood flooring, stair runner or whatever else you’re considering from our extensive range, you can talk to our expert staff. Drawing on knowledge and know-how gained over decades, they can talk you through your options and recommend products that will suit your individual needs, schedule and, of course, budget.

In our experience, it’s best for all concerned if you can come with some idea of what you want, simply because we have so many different products to choose from. Doing a bit of homework in advance will pay dividends and ensure you get the most from your time with us.

However, we appreciate you may be at the very early stages of your project and still have an entirely open mind. If you’re not sure what you’re after, we’d recommend spending some time on the Houzz platform. You can browse thousands of images of real-life homes to get ideas and inspiration and start narrowing your search based on the kind of look you want: dark floors, pale walls, modern, eclectic, and so on. We can also lend you samples overnight so you can see them under natural and artificial light - and for more in-depth advice and guidance, you can take advantage of our free design service.


Booking a survey

If you’ve made your choice and you’re ready to proceed, your next step is to book a visit from our experienced surveyor. We’ll come out to take detailed measurements and assess whether your existing subfloor requires any remedial work before your new flooring is laid. You can arrange the survey for a time that suits you, including an evening or at the weekend if that’s more convenient. The survey is completely free of charge and without obligation. To book your survey, please email us, give us a call or complete our contact form.

Quotations and ordering

Once your survey has been carried out and you’ve reached a final decision on your floor coverings, we’ll prepare an accurate quotation, which we’ll send to you by email. If everything’s to your satisfaction, we’ll then raise an order and email you a copy. At this point, we’ll ask for a deposit of 50% to allow us to order materials and schedule installation dates. The balance for materials is due before installation starts: you make the final payment directly to the installation team on completion of the work.

Installation and guarantees

Our highly skilled professional fitting teams have long years of experience. They can move your furniture, lift existing floor coverings, fit new skirting boards, and trim doors if required. Your new carpets will be vacuumed, and new hard floors cleaned thoroughly: we also remove all waste and dispose of it safely and sustainably in our own facility. All elements of the installation work are covered by our own five-year guarantee; this is in addition to any warranties or guarantees provided by the flooring manufacturer. 

Buy with confidence

We’re proud of our great reputation for service, customer support and reliability – things that, let’s be honest, aren’t universal in our industry. We’re delighted that over 250 customers have been kind enough to rate our fitting service on Checkatrade, giving us an average score of 9.82/10! You can also join the conversation on our Twitter and Facebook platforms.

If there’s anything we can help with, from product queries and recommendations to design hints and solutions to practical installation issues, please contact us.


Published : 16/01/2019 17:09:38
Categories : General , Inspiration , Wood Flooring

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